Frequently Asked Questions

We recommend tuning your piano every 6 months for optimal performance. New pianos may need tuning every 3-4 months during the first year as strings settle. Heavy usage, seasonal changes, or unstable room conditions may require more frequent tuning.

Professional and teaching instruments benefit from tuning every 3-4 months, while casual home pianos typically maintain stability with twice-yearly service.

Humidity changes are the primary factor affecting tuning stability. Seasonal variations, heating and cooling systems, and room location all impact how long your piano stays in tune. New pianos require more frequent tuning as strings stretch and settle.

Other factors include frequency of use, room temperature fluctuations, and the piano's age and condition. Maintaining stable humidity (45-55%) significantly extends tuning stability.

Standard tuning typically takes 60-90 minutes. Pianos that haven't been tuned for extended periods may require longer or multiple sessions. Grand pianos generally take slightly longer than uprights due to their size and string layout. We'll provide an estimated timeframe when scheduling your appointment.

Common signs include keys that stick, don't play, or feel uneven; keys that don't return to position; unusual sounds when playing; pedals that don't work properly; or visible damage to strings, hammers, or case.

If your piano won't hold a tuning or sounds wrong even after tuning, internal repairs may be needed. We offer free assessments to determine the extent of any repairs needed.

Repair costs vary widely depending on the issue. Simple adjustments may cost $100-200, while major repairs like string replacement or action work range from $300-800. We provide detailed estimates before beginning any work.

Complex repairs involving multiple systems may cost more, but we'll always discuss options and priorities to work within your budget while ensuring proper function.

We strongly advise against moving pianos yourself. Pianos are extremely heavy (200-1,200 pounds), have delicate internal mechanisms, and require specialized equipment for safe transport. Improper moving can cause serious injury and expensive damage.

Professional piano movers have the equipment, experience, and insurance necessary to protect both your instrument and your property during the move.

Local moves typically range from $300-600 depending on piano type and moving conditions. Factors affecting cost include stairs, distance, piano size, and timing. We provide free estimates that include all necessary equipment and labor.

Long-distance moves and moves requiring special equipment (cranes, etc.) are quoted individually based on specific requirements.

Piano restoration value depends on the instrument's make, model, age, and current condition. Quality brands like Steinway, Baldwin, Mason & Hamlin, and Bosendorfer often justify restoration costs. We provide honest assessments of restoration potential and costs.

Sentimental value also matters greatly. Family heirlooms and instruments with personal history often warrant restoration regardless of market value. We'll help you make an informed decision based on your specific situation.

Complete restoration projects typically take 6-12 months depending on the extent of work needed. Refinishing projects usually require 2-4 months, while mechanical rebuilds take longer due to part sourcing and precision work required.

We provide detailed timelines during the evaluation phase and keep you updated throughout the restoration process. Rush services may be available for urgent needs.

Yes, we service all acoustic piano brands including Steinway, Yamaha, Kawai, Baldwin, Mason & Hamlin, Bosendorfer, and many others. We have experience with both grand and upright pianos from the early 1800s to current models.

Our team maintains extensive knowledge of different manufacturers' specifications and requirements to provide appropriate care for each instrument.

Absolutely. We provide detailed written estimates for all repair, restoration, and refinishing work. Our estimates include labor, materials, and timeline information. No work begins without your approval of the estimate.

For insurance claims or documentation purposes, we can provide additional detail and supporting information as needed.

We accept cash, checks, and all major credit cards. For large restoration projects, we offer payment plans with approved credit. Payment is typically due upon completion of services.

For restoration projects, we may request a deposit to secure materials and scheduling, with the balance due upon completion.

We regularly service pianos throughout Iowa and surrounding states. Our standard service area extends about 150 miles from our workshop. Travel fees apply for locations over 50 miles from our base.

For valuable instruments or large projects, we're willing to travel greater distances. Contact us to discuss service availability in your specific location.